特定商取引法信息披露

Business Information

Seller

Tanukies (individual business)

Representative

峯田 陽生 (Haruki Mineda)

Address

Available without delay upon request.

To request disclosure, please contact us through the Support Contact page and include your request details.

Required details: your full name, purchase channel (Web/App Store/Google Play), order reference, and the specific disclosure item requested. We generally respond within 2 business days.

Phone

Available without delay upon request.

Contact

For inquiries, please use the Support Contact page.

Go to Support Contact

Support hours: Weekdays 10:00-18:00 (JST). We generally reply within 2 business days.

Email

support@tanukies.com

Inquiries are also accepted through the Support Contact page.

Service Description

Tanukies provides subscription-based digital services, including lifestyle support apps and related account features. Available apps and features may change over time for improvement, security, or legal compliance.

Sales Price

The amounts below are generated from the current pricing catalog and may vary by market and by payment channel (Web / iOS / Android).

Optional charges (for example, add-on credits) may apply and are shown before purchase. Final billed amounts follow the checkout/store screen, including taxes and store policy.

Prices shown on this page are tax-inclusive reference amounts. Depending on market and platform policy, tax calculation and billing currency handling may differ at checkout.

Payment & Billing

• Web checkout: credit card and payment methods supported by Stripe
• iOS app purchase: Apple App Store in-app purchase
• Android app purchase: Google Play in-app billing
• Before final purchase, the checkout/store flow presents plan details, renewal conditions, and legal/refund links.

For subscriptions, payment is charged at sign-up and at each renewal date (monthly or yearly, depending on the selected plan). For one-time purchases, payment is charged at the time of order.

Pricing, billing interval, renewal, and cancellation policy shown on this page are aligned with the final purchase screen. In case of discrepancy, the purchase screen at checkout or each app store takes precedence.

服务提供时间与推荐环境

付款成功后通常可立即使用。极少数情况下，因支付渠道或商店处理，可能会有短暂延迟。

建议使用 iOS / Android / 现代浏览器的最新主版本。在不受支持或过旧环境下，部分功能可能无法正常运行。

Cancellation, Refund & Legal Notes

• You can cancel at any time. Cancellation takes effect at the next renewal date.
• To avoid the next renewal charge, complete cancellation at least 24 hours before the next billing time.
• Partial refunds for the current billing period are generally not provided.
• For duplicate charges, incorrect billing caused by service-side defects, or paid access failure due to platform-linked technical errors, we investigate each case and provide support based on payment records and platform policy.
• Deleting the app alone does not cancel an active subscription. Please cancel through the payment channel used for purchase.
• For App Store or Google Play purchases, cancellation and refund handling follow each store's policy and account settings (Apple ID / Google Play subscription settings).
• For Web purchases, cancellation and refund handling follows our refund policy and account settings on this service.
• Channel-specific cancellation steps are summarized on the Account Cancellation page.
• As this is a digital service, cooling-off under door-to-door sales rules does not apply.
• Users are responsible for internet connection fees and communication charges required for use.
• Terms of service and privacy policy are available from the Legal Center and may be updated as needed.